Refund Policy

At Text to Excel, we want you to be completely satisfied with your purchase. Because our products are digital goods delivered instantly upon purchase, our refund policy is designed to balance customer satisfaction with the nature of digital services.

This Refund Policy explains the circumstances under which refunds are available, how to request a refund, and the processing timeline. Please read this policy carefully before making a purchase.

For one-time credit purchases and lifetime plans, the following refund conditions apply:

• You may request a refund within seven (7) calendar days from the date of purchase.
• Refunds are only available if less than 10% of the purchased credits have been used.
• If more than 10% of credits have been used, the purchase is considered final and non-refundable.
• Lifetime plans follow the same 7-day, <10% usage policy.

Subscription plans (monthly or yearly) operate under different terms:

• Subscription fees are non-refundable once the billing period has started.
• You can cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle.
• After cancellation, you will retain access to paid features until the end of the paid period.
• If payment fails or you cancel, your account will revert to the free tier at the end of the billing cycle.

To request a refund, follow these steps:

• Email [email protected] from the email address associated with your account.
• Include your order ID (found in your purchase confirmation email or billing history).
• Provide a brief description of the reason for your refund request.
• We may request additional verification to confirm account ownership before processing.

Once you submit a refund request, here is what to expect:

• Refund requests are reviewed within 1-2 business days.
• Approved refunds are processed back to the original payment method within 5-10 business days.
• Refunds are handled by our payment processor Creem. The exact timing depends on your bank or card issuer.
• You will receive an email confirmation once the refund has been initiated.

Note: All payments and refunds are processed through Creem (operated by Armitage Labs OÜ), our Merchant of Record. If you have questions about the refund status, you may also contact Creem's support team.

• If a technical issue on our end prevents you from accessing paid features, contact us within 7 days for a resolution or refund.
• Refunds may be denied for accounts found to be abusing the service or violating our Terms of Service.
• Chargebacks initiated without first contacting us may result in account suspension and forfeiture of remaining credits.

Refunds will not be issued in the following cases:

• More than 7 days have passed since the purchase date.
• More than 10% of purchased credits have been used.
• The subscription billing period has already started.
• The account has been suspended or terminated for Terms of Service violations.
• The user initiated a chargeback without first contacting support.